What is an End User License Agreement (EULA)?

Short for End-User License Agreement, the type of license used for most software. An EULA is a legal contract between the manufacturer and/or the author and the end user of an application. The EULA details how the software can and cannot be used and any restrictions that the manufacturer imposes (e.g., most EULA??s of proprietary software prohibit the user from sharing the software with anyone else).

Not every EULA is the same. Some contracts stipulate acceptance of the agreement simply by opening the shrink-wrapped package; some require the user to mail back to the manufacturer a signed agreement or acceptance card; some require the user to accept the agreement after the application is installed by clicking on an acceptance form that appears on the user's monitor. This last method is typical of applications that can be downloaded from the Internet. In all instances, the user has the option of not accepting the EULA, subsequently surrendering the rights and ability to use the software.

As in typical legal contracts, the EULA protects both parties from liability if the software is used in a way not intended by the manufacturer or author. The EULA also is often referred to as the software license or user license.

KeyShot EULA SolidWorks EULA

Web Support

If you have been invited to use our GoToAssist web streaming support service by a member of our helpdesk team, you will be given a unique code, please enter this and then click on the continue button.

This service is for the use of our customers only, and is used at the discretion of the helpdesk team.

System Requirements for SOLIDWORKS CAD Workstations

We are often asked to advise on the best hardware to run SOLIDWORKS and your other CAE applications on. The answer will invariably depend on the type of work your company does, the size and the complexity of the models and drawings which you will create. One thing, however, is certain. The criteria used when selecting hardware for CAE Applications is different to the criteria used when selecting hardware for gaming or for general 'office' applications to run. This is especially the case when selecting a Graphics Card. There are any number of Graphic Cards released each year but only those designed for Workstations / CAD usage should be considered for a CAD / CAE workstation.

SOLID Applications have defined a selection of Workstations and Mobile Workstations as solutions to run SOLIDWORKS. We are able to provide the best possible prices for this class of machines. We have chosen a selection of specifications which are outlined below, but these are subject to change at any time. Please see our SOLIDWORKS Worksations page for further information.

System Requirements

Use this information to ensure you are always working with a SOLIDWORKS supported and optimized system for hardware, operating system and Microsoft products.

Operating Systems

	SOLIDWORKS 2019 (EDU 2019-2020)	SOLIDWORKS 2020 (EDU 2020-2021)	SOLIDWORKS 2021 (EDU 2021-2022)
Client Products (e.g. SOLIDWORKS)
Windows 10, 64-bit
Windows 7 SP1, 64-bit
Server Products (e.g. SOLIDWORKS PDM)
Windows Server 2019	(2019 SP3)
Windows Server 2016
Windows Server 2012 R2
eDrawings for Mac
macOS Catalina (10.15)
macOS Mojave (10.14)
macOS High Sierra (10.13)
macOS Sierra (10.12)

Microsoft SQL and Office

	SOLIDWORKS 2019	SOLIDWORKS 2020	SOLIDWORKS 2021
MS SQL
SQL 2019
SQL 2017
SQL 2016
SQL 2014		SQL 2014 SP3 required	SQL 2014 SP3 required (End of Life: SW2021 SP5)
SQL 2012
MS Office
Microsoft Excel and Word	2013, 2016, 2019 (SW2019 SP2)	2013, 2016, 2019	2016, 2019

Hardware and Hypervisors

Antivirus Products

Microsoft/Apple Products Support Lifecycle (SOLIDWORKS 2019 - 2021)

Notes:

1. End Of Support (EOS) corresponds to the last SOLIDWORKS release where a Microsoft product is supported (This is synchronized with the Microsoft Mainstream Support End Date). SOLIDWORKS releases after the EOS are not supported for the said Microsoft product and SOLIDWORKS installation is blocked in the case of an operating system.

2. SOLIDWORKS Product Support Lifecycle defines the End Of Support for SOLIDWORKS versions.

3. SOLIDWORKS recommends using the latest Microsoft update of Windows, Office and Internet Explorer.

4. SOLIDWORKS supports each Windows 10 release for applicable SOLIDWORKS releases as long as it is still covered by both the SOLIDWORKS Product Support Lifecycle and Microsoft Windows Lifecycle Fact Sheet.

5. SOLIDWORKS recommends using a Windows Server operating system for all SOLIDWORKS server-based products. Refer to the Microsoft Windows Server documentation to select the Windows Server edition that meets your needs.

6. Windows Home Editions and Windows To Go are not supported.

7. Apple Mac ® based machines running Windows using Boot Camp are not supported.

8. SOLIDWORKS 2018 on Windows 8.1 and Windows Server 2012 R2 requires the Microsoft April 2014 update

9. It is not recommended to install any instances of other applications on the SOLIDWORKS PDM Archive or Database Server. For PDM Professional, it is recommended the Archive and Database servers are two separate, dedicated machines.

10. SOLIDWORKS does not test or certify VPN (Virtual Private Network) solutions but provides best-effort support. Users may be directed to work directly with their VPN provider to resolve issues on a case-by-case basis.

11. Beginning with SOLIDWORKS 2020, DVD distribution media will only be provided on request. Please contact your Reseller.

Technical Support Services

We recognise that comprehensive and effective customer support services are essential in ensuring that you maximise the benefit gained from your investment in SOLID Applications. We take pride in the contribution we make towards your business success through the provision of efficient and effective training programmes, fast response to software queries from your system users, and ongoing enhancement and development of your installation.

Contact Support

Please call our customer support line on 0121 544 1400, where your call will be logged in our industry leading CRM system Salesforce.com for tracking purposes. Our support team are available 9am to 5:30pm Monday to Friday.

If you wish, you can email your support query to us 24/7 via This email address is being protected from spambots. You need JavaScript enabled to view it..

Advanced Support Tools

Using GoToAssist from Citrix Online, SOLID Applications support team have the ability to look directly at your computer screen, via the internet. This means we can easily diagnose any problems that you may be having. In addition to this, we can even take control of your computer (with your permission) so that we can demonstrate the solution to your problem directly in front of you.

Customer Portal

As part of your support agreement with SOLID Applications, you may have been given access to our Customer Portal. Powered by Salesforce.com, a leading CRM database provider, you have the ability to view all support calls logged against your company and even log new calls 24/7. You also have the option to search our own knowledge base for problem solutions. If you would like access to this service, please contact your Account Manager.